Shipping & Returns Policy
Last Updated: 02/14/2025
PawsNWhiskersWonderland partners with Printify for our print-on-demand products. This Shipping & Returns Policy outlines how orders are processed, shipped, and handled in accordance with Printify’s terms and conditions.
1. Order Processing & Fulfillment
- All products are made to order through Printify’s network of third-party print providers.
- Processing times vary based on product type and demand, typically ranging from 2-7 business days before shipment.
- Once an order is placed, modifications or cancellations may not be possible.
2. Shipping Information
- Shipping times depend on the destination and the selected shipping method at checkout.
- Estimated shipping times:
- USA: 3-7 business days
- International: 5-20 business days
- Tracking information will be provided once the order is shipped.
- Delays due to customs, carrier issues, or peak seasons are beyond our control.
3. Returns & Exchanges
As all items are custom-made to order, we do not accept returns or exchanges unless there is a defect or issue with the product.
- If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos and a description of the issue.
- Printify will review the claim and, if approved, a replacement or refund will be issued at their discretion.
- Items must be unused, unwashed, and in their original condition to be eligible for a replacement.
4. Refunds & Replacements
- Refunds are only issued in cases of defective, damaged, or incorrect items.
- If an order is lost in transit and confirmed by the shipping carrier, we will work with Printify to provide a replacement.
- Refunds are not available for buyer’s remorse, incorrect sizing, or incorrect shipping addresses provided by the customer.
5. Order Issues & Customer Support
If you experience any issues with your order, please reach out to us at Pawssnwhiskerswonderland@gmail.com. Provide your order number and details of the problem so we can assist you promptly.
6. Changes to This Policy
We reserve the right to update this Shipping & Returns Policy as needed. Changes will be reflected on this page with an updated revision date.